He started this company to do the work the way he thought it should be done: inspect properly, document what is actually wrong, specify materials that suit Arizona, and be on the roof while the crew works. That is still how it runs. There is no sales department between you and the person accountable for the job.
It also means the honest answer sometimes costs us the sale. If your roof has years of service life left, we will tell you and put it in writing with the photos to back it up.